Coronavirus (COVID-19) - Updated: May 19th 2020
The recent UK Government statement on the gradual easing of the current lockdown restrictions is welcome news. Unfortunately, the government advice does not give dates when bed & breakfast and holiday cottages will be able to re-open. It is also conditional on further progress being made to control the virus.
At this time, we are planning on the assumption that we will be able to introduce a phased re-opening in early July.
We look forward to receiving more information from the Government which will enable us to make firmer plans to re-open. In the meantime, we are liaising within the industry to ensure best practise operating, cleaning and safety procedures are developed for when we are able to re-open.
We will of course ensure we make you aware of any changes or alterations to this position and we ask you to check the website for updates. Please call us only if you have an urgent enquiry.
I had a booking in April or May – where are we now?
By now you should have been contacted by us to re-arrange your booking for later in the year or a full re-fund. We thank all those who have opted to defer their booking until a later date when government guidance permits. Your continued support is much appreciated in these challenging times. For those of you who requested a refund we can confirm that the majority of these have been actioned. Please remember to check your credit card statements as your refund will show there and not in your bank statements. In a few cases where a credit card has expired, we will be contacting you to obtain the necessary details from you to complete the refund process. If you have not been contacted it is possible that we do not have the correct contact details for you. If you think this is the case, please contact us by email so we can re-establish contact with you.
If I have a booking in June – what happens next?
Unfortunately, it is apparent from the latest government guidance that hospitality establishments such as ours are likely to remain closed throughout June. If you have a booking with us in June please do not travel There is no need to call us we will contact you to re-arrange your booking for later date or offer you a full refund. Future bookings made whilst we are closed are fully flexible and customers can transfer them on a like to like basis to any available date up to the end of the 2021 season without incurring a charge. If you wish to make amendments to the booking these will be subject to the relevant differential in rates. We hope you will choose to come and stay with us at a later date when the government permits although we understand this will not be possible for everyone.
If I have a booking from July onwards?
All bookings from July onwards can be amended to any available date in 2020, without incurring a charge and there is no limit to how many times you can change it. Cancelled bookings will be subject to our standard cancellation policy which was sent with your confirmation.
Can I still make a booking?
We are only taking new online bookings after 1st July at present until we have a clearer picture of the potential Coronavirus implications. You will be able to move your booking to any available date in 2020, without incurring a charge and there is no limit to how many times you can change it. Cancelled bookings will be subject to our standard cancellation policy.
We are looking forward to the day when we can invite you safely back to Banbury Hill Farm to enjoy time with family and friends in our beautiful surroundings. Until then the NHS website is the best source of information about coronavirus and what you can do to prevent its spread. Please stay updated.
Thank you, stay alert, control the virus, save lives and our best wishes to you all.