Coronavirus (COVID-19) - Updated: July 3rd 2020
We welcome the recent UK Government statement that continues the gradual easing of the current lockdown restrictions and announced that bed & breakfast and holiday cottages can re-open from Saturday 4th July.
We are delighted that the day is approaching when we can welcome our guests back to Banbury Hill Farm where we believe that we are well-placed to offer you a safe, enjoyable UK outdoor holiday and provide you with a much-needed break away from home.
Demand for a UK bed and breakfast and holiday cottage break is increasing so we ask that you book in advance to guarantee your pitch as we will not be taking “off the road” arrivals that have not pre-booked in order to facilitate contactless check in. Bookings made whilst we are still closed are fully flexible.
We have had a team of people working hard on how we can safely re-open and we cannot wait to welcome you back.
You will find that Banbury Hill Farm will have adapted to the new social distancing and safety requirements set out by the UK government. Our priority is first and foremost the health and safety of our staff, members, guests and the local communities.
We have changed some of our procedures at Banbury Hill Farm to ensure we keep guests and staff safe and well whilst staying with us.
Whilst there are some new processes and procedures that may be unfamiliar and some elements may take slightly longer than usual due to these additional measures, rest assured our usual high standards of friendliness and cleanliness will ensure you continue to enjoy the great outdoors with us.
We are only allowing individual bookings so we can prevent large groups assembling in line with current government guidelines. Please remember that outside, the guidance remains that people from several households can meet in groups of up to six or two households of any size can meet. We ask that large groups do not assemble. Please respect this limitation on social gatherings whilst you are with us help keep everybody safe.
We regret that guests will not be able to have any day visitors. This will help us limit the number of people on site.
Prior to Arrival
All bookings must be pre-paid, in full, prior to arrival to facilitate contactless check-in on arrival. In addition, we will require your email address and your car registration details. You will see this information on the booking summary we have sent you. If it is incorrect or not shown you can either update this online or you can send us an email at email@example.com and we will update your details.
An email will be sent to the booking contact confirming your arrival procedure.
Arriving at Banbury Hill Farm
For those who have received an email confirming your arrival procedure please follow the instructions for contactless check-in and proceed to your accommodation.
If for any reason you do not have an email confirming your arrival procedure you will have to take the left fork on the entrance drive signposted Banbury Hill Farm and park in the car park and remain in your car and call the phone number clearly displayed for assistance. If you still have an outstanding balance on arrival a member of the site team will take payment (via the phone) and provide you with the details you need. Please do not plan to pay in cash.
As you would expect we have increased the rigour and frequency of cleaning and sanitising and enhanced the regularity of disinfecting surfaces. We are planning to deep clean rooms prior to guest arrival including fogging where appropriate. Whilst we expect to have everything done in time for your arrival the cleaning times will take longer than usual. It would be very helpful if you could advise us of your expected arrival time so we can avoid any delays on arrival however, we ask that you are patient with us as we complete the preparation of your accommodation.
Unfortunately, if you are staying in our B&B accommodation, we will not be providing a daily service of your room. We have removed or reduced some of the usual items you may normally expect to find in your accommodation, such as soft furnishings, books, and other items.
If there is something you require please call the contact number provided in your accommodation by 6pm and we confirm the arrangements to deliver items to you.
Using other communal facilities and areas
To access the B&B rooms you will need to enter the building through a foyer and a communal corridor. There will be hand sanitiser at the entrance to the building which we would ask you to use before entering. Please observe any floor markings or signage, which will indicate the appropriate social distancing requirements. Do not enter any narrow area unless it is clear you can pass to your destination. Please do not dwell longer than necessary in these areas especially if others are waiting to enter the space.
Our forest trail and outdoor gym equipment will be open – please follow hand washing guidance; whilst we will have this available on site, we would ask guests to also bring with them their own supplies of soap and hand sanitiser. Should a facility be occupied or in use, there will be the need to queue and respect social distancing requirements.
Our tennis court will be open between 9am to 8pm, free of charge, however, you will need to bring your own racquets, bats and balls. We will operate a first come, first served basis however you will need to vacate the court on the hour.
Our shop will be stocked and open periodically during the day to purchase provisions however please note that cash will not be accepted. Contactless card payments are preferred.
The Old Shed (café) will be open for business although seating will only be provided outside unless you are taking breakfast with us. Takeaway food and drink will be available.
Our Disc Golf course will be open and discs will be available to purchase.
Unfortunately, some areas such as our laundry room and skittle alley will remain closed.
Breakfast will be served in the The Old Shed (café) and will be table service only. We will be staggering breakfast times to respect social distancing guidelines. Further details regarding breakfast arrangements will be emailed to you with your arrival information.
What if I am unwell during my stay?
We really hope this does not happen but if you are staying with us and feel unwell please follow the guidance below.
Go online to NHS 111.
Call the site phone number provided at check in to let the manager know.
Prior to Departure
All accommodation is to be vacated by 11:00am.
Please could you help by:
Placing waste of any kind in a plastic bag and tie it.
Strip beds and bag up the linen in the bag(s) provided
Leave windows open
In our self-catering accommodation could you also fill the dishwasher and set it running.
Please leave your keys in the door of your accommodation where you should have found them on arrival. We will retrieve the keys and ensure they are cleaned and sanitised appropriately for our next guest.
Doing your bit on site to help
We are all in this together and by respecting each other and the guidance provided by the Government we can all stay safe and well.
Please be considerate of other guests' needs to access shared facilities by minimising your dwell time.
Always follow the current government guidance on-site and in the local area.
Respect social distancing, staying 2 metres apart wherever feasible and mitigating the risks at 1 metre where not.
Outside, the guidance remains that people from several households can meet in groups of up to six or two households can meet, regardless of size.
Limit social gatherings to a maximum of 6 people outside.
Keep washing your hands regularly for 20 seconds.
I had a booking in April, May or June – where are we now?
By now you should have been contacted by us to re-arrange your booking for later in the year or a full re-fund. We thank all those who have opted to defer their booking until a later date. Your continued support is much appreciated in these challenging times. For those of you who requested a refund we can confirm that the majority of these have been actioned. Please remember to check your credit card statements as your refund will show there and not in your bank statements. In a few cases where a credit card has expired, we will be contacting you to obtain the necessary details from you to complete the refund process. If you have not been contacted it is possible that we do not have the correct contact details for you. If you think this is the case, please contact us by email so we can re-establish contact with you.
If I have a booking from 4th July onwards?
All bookings from 4th July onwards can be amended to any available date in 2020, without incurring a charge and there is no limit to how many times you can change it. Cancelled bookings will be subject to our standard cancellation policy which was sent with your confirmation or can be found here:https://www.banburyhillfarm.co.uk
Can I make a booking?
Our online booking system is now open for new bookings for arrivals from 4th July for the remainder of the 2020 season and bookings for the 2021 season. You will be able to move your booking to any available date in 2020, if for some reason we are forced to close again, without incurring a charge and there is no limit to how many times you can change it. Cancelled bookings will be subject to our standard cancellation policy. If you have any questions please email firstname.lastname@example.org or phone us on 01608 810314 during office hours (Mon-Fri 9am to 2:30pm).
We are looking forward to 4th July when we can invite you safely back to Banbury Hill Farm to enjoy time with family and friends in our beautiful surroundings. We hope you have a great time with us. Please be respectful of the local communities and areas that you are visiting, use your common sense on site, be courteous to other guests and look out for your children